Responsible Gaming

Gaming Should Be Fun

At Bluebell Plaice, we believe that bingo and gaming should be enjoyable entertainment only. It is never a way to earn money or solve financial problems. Please always gamble within your means and only with money you can afford to lose.

Age Verification

You must be 18 years of age or older to use our website and participate in any gaming activities. This is a legal requirement in Great Britain. We take age verification seriously and reserve the right to request proof of identity at any time.

If you are under 18, please do not attempt to access gaming services. Parents and guardians are encouraged to use parental control tools to restrict access to gaming websites.

Warning Signs of Problem Gambling

Please be aware of the following warning signs that may indicate a problem with gambling:

• Chasing losses by gambling more to recover lost money
• Hiding or lying about gambling activities to friends and family
• Spending more time and money on gambling than intended
• Neglecting work, school, or family responsibilities due to gambling
• Borrowing money or using credit to fund gambling
• Feeling anxious, irritable, or unable to stop when attempting to reduce gambling
• Using gambling as a way to escape problems or negative emotions
• Experiencing financial difficulties or debt related to gambling
• Losing interest in hobbies or activities you previously enjoyed

If you recognise any of these signs in yourself or someone you know, please seek help immediately.

Self-Help Tools

To help you maintain control of your gaming, we offer the following responsible gaming tools:

• Deposit Limits: Set a daily, weekly, or monthly limit on the amount of money you can deposit into your account.
• Loss Limits: Set a maximum amount of money you are willing to lose during a specific time period.
• Reality Checks: Receive regular reminders about how long you have been playing and how much you have spent.
• Time-Out/Cool-Off Period: Take a temporary break from gaming for a period you choose (e.g., 24 hours, 7 days).
• Self-Exclusion: Permanently or temporarily close your account if you feel you cannot control your gambling.

To access these tools, please visit your account settings or contact our customer support team. These tools are free and confidential.

Support Organisations

If you are struggling with problem gambling, professional help is available. Please reach out to one of the following organisations:

United Kingdom

• GamCare: Free confidential support and information about problem gambling. www.gamcare.org.uk | Telephone: 0808 8020 133
• GamStop: The National Self-Exclusion Scheme for Great Britain. Register to exclude yourself from all online gambling companies. www.gamstop.co.uk
• Gamblers Anonymous: A peer-support fellowship for those with a gambling problem. www.gamblersanonymous.org.uk
• National Problem Gambling Clinic: NHS-funded specialist treatment. www.cnwl.nhs.uk

International Support

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org | Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de

All of these organisations provide free, confidential support. There is no shame in seeking help – recovery is possible.

If You Need Help

If you or someone you know is struggling with problem gambling, please seek help today. The organisations listed above are here to support you, and help is always available.

Remember: gambling should be fun and entertaining. If it is causing you distress or affecting your life, it's time to reach out for support.

You are not alone. Help is available 24/7.